We're with you at every step
From API questions to enterprise deployments — our engineers ensure your success on the Ojiva AI platform.
We cover every layer of your stack
Whether you're a solo developer or a Fortune 500 team, we have the right support for you.
API Assistance
Technical support for platform APIs, SDKs, and developer tooling — from authentication to error handling.
- REST API reference & guidance
- SDK integration support
- Webhook configuration
- Sandbox environment access
Integration Support
Hands-on help connecting Ojiva AI to your CRM, helpdesk, data warehouse, and 50+ native platforms.
- Salesforce & HubSpot setup
- Custom connector development
- Data mapping assistance
- Integration health monitoring
Deployment Help
Go live faster with our deployment engineering team managing the technical lift for you.
- Onboarding & environment setup
- Phased rollout planning
- Production readiness review
- Post-launch monitoring
Enterprise Solutions
White-glove support with dedicated account engineers, custom SLAs, and 24/7 priority access.
- Dedicated account engineer
- Custom SLA agreements
- 24/7 priority support line
- Quarterly business reviews
Multiple ways to reach us
Choose the channel that fits your urgency and plan level.
Transparent SLAs for every plan
Every tier comes with a binding SLA. Upgrade anytime from your dashboard.
| Feature | Starter | Growth | Most PopularEnterprise |
|---|---|---|---|
| ⚡ Response Time | 24 hrs | 4 hrs | 1 hr |
| ✅ Uptime SLA | 99.5% | 99.9% | 99.99% |
| 💬 Support Channels | Email + Chat | Email + Chat + Phone | |
| 🚀 Onboarding | — | Guided | White-Glove |
| 👤 Account Engineer | — | Shared | Dedicated |
| Get Started | Get Started | Get Started |
Frequently Asked Questions
Everything you need to know about Ojiva AI support.
Need enterprise-grade support?
Talk to our solutions team and let us build a support plan tailored to your team's size, stack, and SLA requirements.